Car Rental FAQ | Hines Premier Auto Group

Renters must be at least 21 years old. Select premium or luxury vehicles may require renters to be 25+.
A valid driver’s license, payment method, required security deposit, signed rental agreement, and any required insurance information.
Yes. A security deposit is required before vehicle release. The amount may vary based on the vehicle category and renter age.
Insurance requirements may apply depending on the rental. Any required proof of coverage must be provided before vehicle release.
Only drivers listed and approved on the rental agreement may operate the vehicle.
Extensions must be approved before the scheduled return time and may result in additional charges.
Submitting a rental request does not guarantee a reservation. Your reservation is confirmed only after availability is verified, required documents are approved, and applicable rental charges and deposit requirements are satisfied.

Late returns may result in additional fees. If you know you’ll be late, contact Hines Premier Auto Group as soon as possible.
Yes. Mileage limits may vary by vehicle and rental agreement. Excess mileage may result in additional charges.
No. Smoking or vaping is not permitted in any rental vehicle. Cleaning or odor-removal fees may apply if this policy is violated.
The renter is responsible for all tolls, parking tickets, citations, and traffic violations incurred during the rental period. Additional processing fees may apply where allowed.
Contact emergency services if needed, then notify Hines Premier Auto Group immediately. Do not authorize repairs without approval, and follow the accident and insurance instructions in your rental agreement.
Contact Hines Premier Auto Group immediately. Roadside assistance instructions will be provided when applicable, and unauthorized repairs should not be made without approval.